🛒 PRODUCTS & ORDERS
What streetwear categories do you offer?
We’ve got your style covered with our premium collections:
- Button Up Shirts
- Hoodies
- Jackets
- Jeans
- Outerwear
- Puffer Jackets
- Sweatpants
How do I know what size to order?
Each product page includes detailed size charts to help you find the perfect fit. We recommend checking measurements against clothes you already own to ensure you get the right size for your style.
Are your products authentic Culture Kings gear?
Absolutely! We’re the real deal – delivering premium streetwear straight from our Australian headquarters. Every piece is authentic Culture Kings quality.
🚚 SHIPPING & DELIVERY
How long does shipping take?
Standard Shipping: $12.95 AUD • 10-15 business days after dispatch
Free Shipping: Orders over $50 AUD • 15-25 business days after dispatch
Order processing takes 1-2 business days before dispatch.Free Shipping: Orders over $50 AUD • 15-25 business days after dispatch
Which carriers do you use?
We partner with premium carriers to ensure your gear arrives fresh:
- Standard: DHL or FedEx with full tracking and insurance
- Free Shipping: EMS for budget-friendly delivery
Where do you ship?
We’re shipping worldwide because style knows no borders! From Sydney streets to urban centers globally, we’re bringing premium streetwear to your doorstep.
Note: We currently cannot ship to some remote areas and parts of Asia, but our team is working hard to expand our reach!
Can I track my order?
Yes! All orders include tracking. You’ll receive your tracking information once your package is handed to our shipping partners (typically Day 3 after ordering).
💳 PAYMENTS & SECURITY
What payment methods do you accept?
We offer multiple secure payment options:
- Visa
- MasterCard
- JCB
- PayPal
Is my payment information secure?
Absolutely. We use industry-standard encryption to protect your payment details. Your security is as important to us as your style.
🔄 RETURNS & EXCHANGES
What’s your return policy?
We get it – sometimes the fit isn’t right. You’ve got 15 days from delivery to initiate returns on unworn items with original tags attached.
How do I process a return?
Our returns process is as smooth as our cotton blends. Contact our team at [email protected] with your order details, and we’ll guide you through the simple process.
Are return shipping costs covered?
Return shipping costs are the responsibility of the customer, unless the item received is faulty or incorrect.
🌐 INTERNATIONAL ORDERS
Do you ship to my country?
We ship worldwide! However, we currently cannot ship to some remote areas and parts of Asia. If you’re having issues placing an order from your location, it might be temporarily unavailable.
Are there any additional import fees?
International customers may be subject to import taxes, customs duties, and fees levied by the destination country. These charges are the customer’s responsibility as we have no control over these charges.
STILL GOT QUESTIONS?
We’re here to make sure your Culture Kings experience is legendary.
Email: [email protected]
Store Address: 59 Bette McNee Street, SPEEWA ISLAND, AU 2734
Hit us up – we’ve got your back!
At Culture Kings Shop, we’re not just delivering clothes—we’re delivering confidence, attitude, and the tools to express your unique identity.