Last Updated: December 2023

THE VIBE

At Culture Kings Shop, we’re committed to making sure your streetwear fits perfectly and reflects your unique style. We believe in clean fits and clean processes – from delivery to returns, we’ve got your back with straightforward policies that match the premium quality of our collections.

SHIPPING INFO

ORDER PROCESSING

We get your gear ready to ship in 1-2 business days after you place your order.

SHIPPING METHODS & TIMELINES

STANDARD SHIPPING – $12.95

• Carrier: DHL or FedEx

• Delivery: 10-15 business days after shipping

• Tracking included with all orders

FREE SHIPPING

• Available on orders over $50

• Carrier: EMS

• Delivery: 15-25 business days after shipping

INTERNATIONAL SHIPPING: We ship worldwide (excluding some remote areas and parts of Asia). All international orders follow the same shipping methods and timelines.

RETURNS & EXCHANGES

You’ve got 15 days from delivery to initiate a return or exchange. Our process is designed to be as smooth as our premium streetwear collections.

WHAT CAN BE RETURNED

Most items in mint condition with original tags attached can be returned or exchanged, including:

  • Button Up Shirts
  • Hoodies
  • Jeans
  • Sweatpants
  • Outerwear (excluding puffer jackets)

WHAT CAN’T BE RETURNED

To keep our streetwear game strong and protect our crew, we can’t accept returns on:

  • Puffer Jackets – Due to their specialized construction and materials
  • Final Sale Items – These are marked clearly at purchase
  • Items without original tags or in worn condition
  • Personalized or custom pieces

THE RETURN PROCESS

Getting your return or exchange sorted is simple:

STEP 1: HIT US UP

Email our crew at [email protected] within 15 days of receiving your order.

STEP 2: FILL OUT THE TEMPLATE

Use our simple template below to make it quick and easy for our crew to help you out.

Subject: Return/Exchange Request – Order #[Your Order Number] Hey Culture Kings Crew, I’d like to request a [return/exchange] for my order. Order Details: Order Number: [Your order number] Name: [Your full name] Email: [Your email address] Item(s) for Return/Exchange: Product: [Product name] Size: [Size] Reason: [Fit issue, wrong size, changed mind, etc.] Exchange Preference (if applicable): Desired Size: [New size] Alternative Product: [If requesting different item] Looking forward to hearing from the crew! Cheers, [Your Name]

STEP 3: GET YOUR LABEL

We’ll send you a prepaid shipping label via email.

STEP 4: SHIP IT BACK

Package your items securely and drop at any DHL, FedEx, or EMS location (depending on your original shipping method).

STEP 5: GET SORTED

Once we receive your return, we’ll process within 3-5 business days.

REFUND TIMELINE & METHOD

Once we receive and process your return:

  • Processing Time: 3-5 business days after we receive your return
  • Refund Method: Refunds are issued to your original payment method
  • Timeline: 5-10 business days for the refund to appear in your account
  • Payment Options: Visa, MasterCard, JCB, PayPal (refunded accordingly)
Note: Shipping costs are non-refundable. For exchanges, we’ll cover the return shipping.

QUESTIONS? WE’VE GOT YOUR BACK

Our crew is here to help you get the perfect fit. Reach out anytime:

Email: [email protected]

Address: 59 Bette McNee Street, SPEEWA ISLAND, AU 2734

At Culture Kings Shop, we’re not just about streetwear – we’re about confidence, attitude, and making sure you’re rocking gear that expresses your unique identity. Your satisfaction is everything.