Term and Conditions

Last Updated: December 2023

THE VIBE

Welcome to Culture Kings Shop! We’re all about premium streetwear that lets you express your unique identity. These Terms and Conditions outline the rules for using our website and making purchases. By accessing our site or placing an order, you’re agreeing to these terms – so please read them carefully.

1. WHO WE ARE & OUR STYLE

Culture Kings Shop operates from 59 Bette McNee Street, SPEEWA ISLAND, AU 2734. We specialize in premium streetwear collections including Button Up Shirts, Hoodies, Jackets, Jeans, Outerwear, Puffer Jackets, and Sweatpants. Our gear is designed for those who value confidence, attitude, and clean fits that reflect their unique style.

2. YOUR ACCOUNT & RESPONSIBILITIES

When you create an account with us, you agree to:

• Provide accurate and complete information
• Maintain the security of your password
• Accept responsibility for all activities under your account
• Notify us immediately of any unauthorized use

We reserve the right to terminate accounts that violate these terms or engage in fraudulent activities.

3. PRODUCT INFORMATION & AVAILABILITY

Product Range

We offer premium streetwear including:

• Button Up Shirts
• Hoodies
• Jackets
• Jeans
• Outerwear
• Puffer Jackets
• Sweatpants

Product Descriptions

We make every effort to display our products accurately, but colors may vary slightly due to screen settings. Product measurements are approximate – check our sizing guides for the perfect fit.

Availability

All orders are subject to product availability. If an item is out of stock, we’ll notify you and either process a refund or suggest alternatives.

4. ORDERING & PAYMENT

Placing Orders

When you place an order, you’re making an offer to purchase goods under these terms. We’ll send an order confirmation email once we’ve received and processed your order.

Payment Methods

We accept the following payment options:

• Visa
• MasterCard
• JCB
• PayPal

All payments are processed securely. We don’t store your payment details on our servers.

Pricing

All prices are in the currency displayed on the site and include GST where applicable. We reserve the right to adjust prices due to market changes or errors.

5. SHIPPING & DELIVERY

Order Processing

We get your gear ready to ship in 1-2 business days after you place your order.

Shipping Methods

• STANDARD SHIPPING – $12.95
  Carrier: DHL or FedEx
  Delivery: 10-15 business days after shipping
  Tracking included with all orders
• FREE SHIPPING
  Available on orders over $50
  Carrier: EMS
  Delivery: 15-25 business days after shipping

International Shipping

We ship worldwide (excluding some remote areas and parts of Asia). All international orders follow the same shipping methods and timelines.

Delivery Issues

If you experience delivery problems, contact us within 14 days of expected delivery. We’ll work with the carrier to resolve the issue.

6. RETURNS & EXCHANGES

You’ve got 15 days from delivery to initiate a return or exchange. Our process is designed to be as smooth as our premium streetwear collections.

What Can Be Returned

Most items in mint condition with original tags attached can be returned or exchanged, including:

• Button Up Shirts
• Hoodies
• Jeans
• Sweatpants
• Outerwear (excluding puffer jackets)

What Can’t Be Returned

To keep our streetwear game strong and protect our crew, we can’t accept returns on:

• Puffer Jackets – Due to their specialized construction and materials
• Final Sale Items – These are marked clearly at purchase
• Items without original tags or in worn condition
• Personalized or custom pieces

The Return Process

Getting your return or exchange sorted is simple:

1. Email our crew at [email protected] within 15 days
2. Use our return template for quick processing
3. We’ll send you a prepaid shipping label
4. Package items securely and drop at carrier location
5. We process returns within 3-5 business days of receipt

Refund Timeline

• Processing Time: 3-5 business days after we receive your return
• Refund Method: Original payment method
• Timeline: 5-10 business days for the refund to appear
• Note: Shipping costs are non-refundable

7. INTELLECTUAL PROPERTY

All content on this website – including logos, designs, text, graphics, and images – is the property of Culture Kings Shop and protected by copyright laws. You may not use our intellectual property without written permission.

8. WEBSITE USE & CONDUCT

When using our website, you agree not to:

• Use the site for any unlawful purpose
• Attempt to gain unauthorized access to our systems
• Interfere with the site’s functionality
• Submit false or misleading information
• Use automated systems to extract data

9. LIABILITY LIMITATIONS

Culture Kings Shop’s liability is limited to the purchase price of products ordered. We’re not liable for:

• Indirect, incidental, or consequential damages
• Loss of profits or data
• Delivery delays beyond our reasonable control
• Minor variations in product color or fit

Our products come with guarantees under the Australian Consumer Law that cannot be excluded.

10. PRIVACY & DATA PROTECTION

We respect your privacy and handle personal information in accordance with our Privacy Policy. We collect information necessary to process your orders and improve your shopping experience.

11. CHANGES TO TERMS

We may update these Terms and Conditions from time to time. The latest version will always be posted on our website with the effective date. Continued use of our site after changes constitutes acceptance of the new terms.

12. GOVERNING LAW

These Terms and Conditions are governed by the laws of Australia. Any disputes will be subject to the exclusive jurisdiction of Australian courts.

13. CONTACT THE CREW

At Culture Kings Shop, we’re not just about streetwear – we’re about confidence, attitude, and making sure you’re rocking gear that expresses your unique identity. Your satisfaction is everything.